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Frequently asked questions
How can I request my balance?

For new users:

1. Go to the Minecraft Tokens redemption page.
2. Log in to your Microsoft account or create one.
3. Enter your Minecraft code and click "Submit".
4. To download the game, go to the Minecraft Launcher page and click "Download Launcher" or the "APPLY Free+" button.
5. Install the Launcher, log in to your Microsoft account again and start playing!

Have you bought Minecraft before?

Go to the Microsoft Store and select "Minecraft: Java & Bedrock Edition for PC" and log in to your Microsoft account. Instead of having to buy the game again, you'll see a button to claim this version for free.You do need the latest version of the Launcher to be able to launch both games within the same Launcher. Go to the Minecraft Launcher page and click on "Download Launcher" or the "BUY Free+" button. Launch the Launcher, log in to your Microsoft account and start playing!

Do you already have an account?

The Minecraft gift card is valid indefinitely!

What are the customer service contact details?

go to minecraft's customer support page for support.

In the digital world of Minecraft, creativity and adventure come together. As one of the most loved sandbox games, Minecraft offers players the freedom to build, explore and survive in an unlimited pixelated environment. To take your Minecraft experience to new heights, Minecraft credit cards are available.

What are Minecraft credit cards?

Minecraft credit cards are prepaid cards that allow you to add credit to your Minecraft account. With this credit, you can explore new worlds by unlocking additional content such as skins, texture packs, worlds and other digital goodies. Whether you are a seasoned builder looking for new design opportunities or an adventurous explorer looking to push the boundaries of the block world, Minecraft credit cards give you the means to realise your creative vision.